FAQ | Frequently Asked Questions
Let's clear things up for you!
What is your shipping schedule?
Orders are generally processed within 5-6 business days. If we do not have stock of an item, we make it for you custom! You’ll be notified when the item is shipping and if you require a tracking number (for expedited shipping) we will send it to you. Most goods are shipped through CHIT CHATS which is a specialty freight forwarder connect with Canada Post.They give us great rates. T-shirts, patches & stickers are shipped regualr flat mail through Canada post, which will not have a tracking number.
Do you accepts returns?
Generally we do not, unless there is a deficiency in the product or an error on our part. Having said that, we are always driven to make you happy, so please contact us and we will help you get sorted. Often times, we ship another item at a reduced price and pay for shipping, so everyone wins.
What ever happened to Jackson Snowboards?
In a nutshell, Jackson hard-goods has been put to bed. I had a great run, designing and producing these boards (outsource OEM) for nearly 10 years. The first board I ever rode was my own. I made tons of new friends and travelled the world selling my wares but alas, the little independent brand falls through the cracks. It was very hard to wholesale my goods even within Canada and compete against the bigger brands. The good news is, we made a lifetime of amazing friendships and shredded some killer mountains worldwide. We'll be posting pics of our old boards now and then onto our blog.
Do you sell wholesale?
While we have limited Grubwear sales to our retail shop Jackson's General, and online, we welcome inquiries and are prepared to supply a select number of retailers within North America. Please send us a note: email@example.com